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SAFE SPACES

OUR PROTOCOLS

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    You have always been our greatest commitment


    Today, more than ever, we have adopted special measures to strengthen our commitment to your protection, in order to guarantee your complete peace of mind. An undertaking not only to our guests, but also our employees, suppliers and collaborators. Caring for our environment to protect us all.

    Our key priorities at this current time are to provide you with a safe environment that will guarantee your health and the peace of mind you seek during your stay with us.

    We would like to inform you of some of the key actions included in our new, stricter internal protocols:

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  • Maximum cleanliness

    Ongoing sanitisation. Safe spaces.

    • We pay meticulous attention to cleaning processes throughout the hotel, guaranteeing maximum disinfection.
    • We have set up hydroalcoholic gel stations around the hotel.
    • Fitness room, wellness zone & SPA: Advance booking at Reception required.  The machines in our fitness rooms have been rearranged to maintain a safe distance between them. 
    • Buffet: Use the hydroalcoholic gel located at the start of the buffet area. We are increasing the use of individual portions.  
    • We have drawn up a detailed COVID-19 contingency plan including action measures should they prove necessary.

    Social distancing

    Physically apart, but always on your side.

    • Markings indicate the direction for moving around the communal areas in the hotel. Please abide by them and keep to the right at all times.
    • We have extended the dining room times.
    • Swimming pool: We have separated the sunbeds in the pool areas. The sunbeds and other poolside items must not be moved. You are required to place towels on them before use.
    • Elevator: We do not recommend sharing the lift if you are staying in different rooms.
    • Wellness zone & SPA: Use of the Turkish baths and saunas is limited to one person only or members of the same family unit. 

    Technology to smooth the way

    Experience close at hand.

    • We have boosted our App so you can consult everything you need before and during your stay.
    • We provide you to pre-check-in online. Cut your check-in time and enjoy greater safety and convenience.
    • We recommend card payments only.
    • We are reducing the use of paper in the rooms and the hotel in general. More information will be close at hand thanks to our mobile App and the totem information points or QR codes located in various areas of the hotel.
    • Rooms: All information included on TV.

    PCR AND ANTIGEN TESTS

    We always put your health first

    • PCR or antigen tests are carried out at medical centres situated nearby.   
    • Ask at Reception how to arrange your appointment 48 hours prior to departure.
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    As of 23rd November 2020, international travellers whose final destination is Spain may be asked to provide a certificate with a negative test result carried out within 48 or 72 hours prior to their arrival in Spain. More info is available here.

    Want to know the requirements for travel to the Balearic Islands, Andalusia or Canary Islands? Find out here about the NEW mandatory requirements when travelling to our destinations:

    • Lanzarote (Canary Islands) here.   
    • Mallorca or Ibiza (Balearic Islands) here.
    • Costa del Sol (Andalusia) here

    If you need any further information, send an email us at cliente@thbhotels.com


    If you want to know the current status of our destinations and receive information about the COVID19 you can contact each Community at the following contact telephone numbers

    - Canary Islands: 0034 900 11 20 61
    - Balearic Islands: 0034 061
    - Andalusia: 0034 955 54 50 60

    If you want to know the latest information about the COVID-19 in Spain please access to the latest news from the Ministry of Health here.

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