On January 2, 1987 the dreams of THB hotels began in Majorca; a brand that had at the beginning only two establishments and whose innovative spirit and vocation to serve made possible the birth of the hotel chain and its opening to new markets. Today, THB hotels boasts of 3 and 4 star hotels located in the best tourist destinations in Spain: Majorca, Ibiza and Lanzarote. We know nowadays travelers seek different holiday experiences, and we have adapted ourselves to their needs improving our facilities and services so that each of our customer profiles is cared for in the best way.
Among others, in our portfolio you will find hotels specialized in family holidays, as well as hotels for those travelers in search of active tourism or Relax and Wellness; we also have hotels that have adapted facilities for the organization of all types of events, all of them located in exceptional locations with stunning sea views. At THB hotels we provide in each of our hotels a caring and friendly service where you can relax and forget about your day-to-day concerns. Our teams are carefully selected to make you feel “at home” and offer everything you need during your holiday.
Inversiones Grupo Miralles has been marketing and managing hotels services under the THB hotels brand since 1987. Since it was founded, THB Hotels has been aware of the need for its activities to take place in a privileged setting and concentrate on furnishing our guests with personalized treatment every day. We have therefore decided to establish and implement a management system based on the international ISO 9.001 and ISO 14.001 standards progressively in our establishments. The scope of our management is accommodation, events and catering services.
The members of THB´s headquarters, managers of each of its hotels, department heads and all organization members are entrusted with disseminating the Quality and Environmental Policy among all interested parties within the sphere of their functions, providing proposals and suggestions that allow us to improve continuously an taking an active part in the integrated management system to enhance its effectiveness.
Our action and philosophy considers the following commitments:
COMMITMENT TO COMPLIANCE WITH ALL REQUIREMENTS
whether legally or voluntarily acquired by the organization, that apply to us by reason of our activity, both in the sphere in which our services are offered and in the environmental sphere of our activities.
COMMITMENT TO IMPROVING GUEST SATISFACTION
providing our finest services every day and tailoring them to guests needs.
COMMITMENT TO THE PERFORMANCE
of our work through management that guarantees continuously improving services, action methods relations with guests and interested parties through periodic revisions of our quality and environment objectives.
COMMITMENT TO RESPECT THE ENVIRONMENT
through actions and measures that aim to prevent any type of pollution that may be generated in the performance of our activity and emphasize monitoring of significant environmental aspects.
COMMITMENT TO PROTECT EMPLOYEES’ RIGHTSAbiding by their collective agreements and guaranteeing their rights to affiliation and representation.
COMMITMENT TO ENSURE A SAFE AND PLEASANT ENVIRONMENTFor our customers, employers and collaborators based on actions designed to guarantee safety in the workplace and health protection when carrying out our activities.
COMMITMENT TO ENGAGE IN THE PROTECTION OF HUMAN RIGHTSIn the event of any form of abuse, and in particular to apply actions to protect minors against possible incidents of sexual exploitation.
COMMITMENT TO ENGAGE WITH THE LOCAL COMMUNITYWith initiatives aimed at the dissemination of culture and traditions as well as improving and developing the economy.
Can Picafort, February 2018Francisco Miralles