At THB hotels, we are continually looking for ways to make our guests’ experience more convenient, seamless and personalised.
That is why we have introduced WhatsApp as a new communication channel, allowing guests to get in touch with us quickly and easily.
The way we communicate has changed significantly in recent years. More and more people expect immediate responses and prefer to connect through channels they already use every day. As one of the world’s most popular messaging platforms, WhatsApp is a natural addition to our customer service offering and reflects our commitment to adapting to our guests’ evolving needs and communication preferences.
Through WhatsApp, guests can contact our reservations team directly to ask questions, request information about our hotels, check availability or receive assistance throughout the booking process. With this new channel, we aim to make communication more direct and more efficient, in line with the expectations of today’s travellers.
The introduction of WhatsApp forms part of THB hotels’ digital transformation strategy, which is focused on enhancing the guest experience through practical solutions that deliver real value. We understand that every interaction matters and that smooth communication is essential to creating a satisfactory experience. That is why we continue to invest in tools that help us stay connected with our guests and provide an increasingly personalised service.
This latest addition complements other digital improvements recently introduced, including the interactive 360° virtual tours available on our website, which allow guests to explore our hotels before they arrive.
At THB hotels, we believe hospitality begins long before check-in and continues long after check-out. That is why we continue to introduce new services and communication channels that allow us to support our guests at every stage of their journey.
By joining WhatsApp, we are taking another step towards more direct, accessible and personalised communication, while remaining true to what defines us: delivering memorable experiences and exceptional service across all our destinations.
Because being there whenever our guests need us is also part of the THB hotels experience.
THB hotels will never contact guests via WhatsApp, telephone, email or any other channel to request payment for a booking, whether in full or in part, or to ask for an urgent or immediate bank transfer.