WELCOME TO YOUR FAVOURITE SPOT

WE ARE A FAMILY

On 2nd January 1987, THB hotels embarked on its business venture on the island of Mallorca under the leadership of Francisco Miralles. His remarkable entrepreneurial spirit, sharp business vision and the constant support of his family are the key elements that have shaped the successful company it is today. Today, the family, together with a team of highly skilled experts in hotel management, has transformed THB hotels into a constantly expanding chain, with 3- and 4-star hotels located in several of Spain’s top tourist destinations: Mallorca, Ibiza, the Costa del Sol, and Lanzarote.

Right from the start, here at THB hotels we have been aware that tourism operates within a privileged environment. For this reason, we have opted for the progressive implementation in our properties of a management system based on the international ISO 9001 and ISO 14001 standards, while also incorporating requirements from other sustainability-focused systems, such as Ecostars or the GHG protocol for verifying greenhouse gas emissions. The scope of our management system also extends to our accommodation, dining, and events services.

The team at our central offices, managers of each of our hotels, the heads of the various departments and all other members of the organisation share responsibility for fomenting our Quality and Environmental Policy, each within the sphere of their particular role. Collaboration with all our stakeholders (clients, employees, suppliers, etc.) provides us with suggestions and proposals that allow us to introduce constant improvements and actively participate in the Integrated Management System, thereby driving its efficiency.

DOWNLOAD OUR REPORT 2022 and 2023 OUR REPORTS

Solid commitments

A COMMITMENT TO COMPLY WITH ALL REQUIREMENTS

Acquired by law or voluntarily by the organisation, to comply with all the applicable requirements related to our activities, both in the delivery of our services and environmental aspects related to our activity.

A COMMITMENT TO INCREASING CUSTOMER SATISFACTION

By delivering the highest standards of service each day and tailoring them to our customers’ needs.

A COMMITMENT TO WORKING IN A MANAGEMENT ENVIRONMENT THAT ENSURES CONTINUOUS IMPROVEMENTS

To our services, operational methods, and relationships with customers and stakeholders by setting and regularly reviewing our quality and environmental objectives.

A COMMITMENT TO CARING FOR THE ENVIRONMENT

Through actions and measures geared towards the prevention of all forms of pollution our activity may generate, focusing especially on the management of significant environmental aspects.

A COMMITMENT TO THE PROGRESSIVE INCLUSION OF IMPROVEMENTS RELATED TO HOTEL CIRCULARITY

By acting in the essential areas such as energy, water management, and the use of local products, while reducing and improving waste management and maximising the use of materials.

A COMMITMENT TO PROTECTING WORKERS’ RIGHTS

By respecting their collective agreements and guaranteeing their rights of affiliation and representation.

A COMMITMENT TO PROMOTING A SAFE AND PLEASANT ENVIRONMENT

For our customers, workers and collaborators, through actions that guarantee safety in the workplace and protection for health when carrying out all our activities.

A COMMITMENT TO IMPLICATION IN THE PROTECTION OF HUMAN RIGHTS

In the face of any form of abuse, and in particular through the introduction of measures to protect minors from possible instances of sexual exploitation.

A COMMITMENT TO CONTRIBUTING TO LOCAL COMMUNITIES

Through collaborations that promote the dissemination of culture and traditions and drive economic development.

Can Picafort, September 2022
Francisco Miralles

A CLEARLY DEFINED MISSION

As a family business, we prioritise teamwork as a means of ensuring our guests’ happiness, consistently delivering the highest standards of quality, efficiency, competitiveness, profitability and sustainable growth.
We focus on offering customers the best holiday experience, paying attention to even the smallest of details.

Furthermore, we maximise the value and health of our hotel infrastructures, promoting “clean generation” and advancing towards sustainable development, with a firm commitment to both society and the planet.

A CLEAR VISIÓN

Our goal is to bring happiness to our guests and contribute value for our collaborators. We work determinedly to improve satisfaction ratings, exploring customer needs and desires and implementing action plans that will make them a reality.

A further objective is to drive responsible value chains in the destinations we operate in, thinking locally but achieving global impact.

And strong values

INNOVATION

To provide added value for our customers, generate wealth, and promote stable, quality employment for our workers.

A COMMITMENT TO SUSTAINABILITY

To identify improvements in service delivery and environmental protection practices.

EQUAL OPPORTUNITIES

To ensure that all individuals, regardless of their level of responsibility, have equal opportunities for their professional development.

FLEXIBILITY

To adapt to constantly changing circumstances and thus ensure the long-term durability of the business.

Integrity and civility

To carry out our tasks in full compliance with the regulations in force.

Teamwork

To encourage collaboration in the working environment.

Participation

To promote the consistent involvement of stakeholders in the launch of new initiatives.

BIENNIAL REPORTS

Our 2022–2023 Report Our 2021 Report