Organizational ChartQuality and Environment Policy
InversionesGrupo Miralles has been marketing and managing hotels services under the THB Hotels brand since 1987. Since it was founded, THB Hotels has been aware of the need for its activities to take place in a privileged setting and concentrate on furnishing our guests with personalised treatment every day. We have therefore decided to establish and implement a management system based on the international ISO 9.001 and ISO 14.001 standards progressively in our establishments. Ouractionphilosophyincludesthefollowingcommitments:
- Commitment to compliance with all requirements, whether legally or voluntarily acquired by the organisation, that apply to us by reason of our activity, both in the sphere in which our services are offered and in the environmental sphere of our activities.
- Commitment to improving guest satisfaction, providing our finest services every day and tailoring them to guests needs.
- Commitment to the performance of our work through management that guarantees continuously improving services, action methods relations with guests and interested parties through periodic revisions of our quality an environment objectives.
- Commitment to respect the environment through actions an measures that aim to prevent any type of pollution that may be generated in the performance of our activity and emphasise monitoring of significant environmental aspects. The members of THB´s headquarters, managers of each of its hotels, department heads and all organisation members are entrusted with disseminating the Quality and Environmental Policy among all interested parties within the sphere of their functions, providing proposals and suggestions that allow us to improve continuously an taking an active part in the integrated management system to enhance its efficacy.